Privacy Policy

1. Who we are

GYMLAB123 is operated by Etab Health Ltd

• Company name: Etab Health Ltd
• Company number: 8019439
• Registered address: Gretton House, Waterside Court, Burton on Trent, DE14 2WQ
• Email: Chris@etabhealth.com

For the purposes of UK data protection law, Etab Health Ltd is the data controller for the personal information we collect directly from customers and website users.

Where we use trusted third parties, such as laboratories, payment providers, website platforms, analytics providers or delivery partners, they may act as our processors or, in some cases, as separate controllers. We only work with providers who are expected to handle personal information securely and lawfully.

2. What information we collect

We may collect and use the following types of personal information.

Information you provide when placing an order

This may include:

• your name
• email address
• phone number
• billing address
• delivery address
• order details
• discount code or gym partner code used
• payment confirmation details
• account login details, if you create an account

We do not store your full card details. Payments are processed securely by our payment provider.

Health and testing information

When you use a GYMLAB123 test kit, we may collect or process information connected to your sample and test results.

This may include:

• sample reference number
• test kit number
• test type selected
• date of sample collection
• laboratory processing information
• testosterone results
• related hormone marker results, where relevant
• result reports
• information you provide to support the testing process

Health-related information is considered sensitive personal data, also known as special category data. We treat this information with additional care.

Website, analytics and technical information

When you visit our website, we may collect:

• IP address
• browser type
• device type
• operating system
• pages visited
• time spent on the website
• referral source
• approximate location
• cookie preferences
• website interaction data, such as clicks, scrolls and navigation behaviour
• analytics and advertising interaction data, where consent has been given

We use tools such as Microsoft Clarity to help us understand how visitors use our website and improve the customer experience. Microsoft Clarity may collect information such as clicks, scrolling, page views, session activity, device information, browser information, approximate location, heatmaps and session recordings.

Microsoft Clarity is used to help us identify usability issues, improve the website layout, understand customer journeys, and make the ordering process clearer and easier to use.

Where required, Microsoft Clarity will only be used after you have given consent through our cookie banner.

Marketing and communication information

If you sign up to receive updates, offers or emails from us, we may collect:

• name
• email address
• marketing preferences
• email engagement data, such as opens and clicks
• unsubscribe requests

You can unsubscribe from marketing emails at any time.

3. How we use your personal information

We use your personal information to provide and improve our services.

To process and deliver your order

We use your information to:

• process your purchase
• send order confirmations
• deliver your test kit
• provide customer support
• manage returns, refunds or order queries
• apply discount codes or gym member offers

To provide testing services

We use your information to:

• identify your sample
• process your test request
• arrange laboratory analysis
• produce and deliver your results
• help ensure the correct result is matched to the correct customer
• respond to questions about your order or report

To manage our website and customer experience

We may use your information to:

• operate and secure the website
• monitor website performance
• understand how customers use the site
• identify usability issues
• improve page layout, content and user experience
• improve the ordering and checkout process
• prevent fraud or misuse of the website

This may include using Microsoft Clarity to view aggregated heatmaps and session recordings, where consent has been provided. These insights help us understand where users click, scroll, pause or experience difficulty on the site.

To send marketing communications

Where you have agreed to receive marketing, or where the law allows us to contact you, we may send:

• product updates
• promotional offers
• gym member offers
• educational content
• service updates
• reminders relating to GYMLAB123

You can opt out of marketing at any time.

To meet legal and regulatory obligations

We may use your information where necessary to:

• comply with legal obligations
• keep appropriate business records
• respond to lawful requests from authorities
• handle complaints or disputes
• protect our legal rights

4. Our lawful bases for using your data

We only use your personal data where we have a lawful basis to do so.

Depending on the situation, we may rely on:

Contract

We use your personal information to fulfil our contract with you, including processing your order, delivering your test kit and providing the service you requested.

Consent

We may rely on your consent for certain activities, including:

• processing special category health data where required
• sending marketing emails, where consent is needed
• placing non-essential cookies, analytics cookies, advertising pixels or website behaviour tracking technologies on your device

You can withdraw your consent at any time. This will not affect the lawfulness of anything we have already done based on your consent.

Legitimate interests

We may use your personal data where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests.

This may include:

• improving our website
• responding to enquiries
• preventing fraud
• managing customer relationships
• understanding general service performance
• protecting our business

Legal obligation

We may process your information where we need to comply with legal, tax, accounting or regulatory obligations.

5. Special category health data

Some information we process may relate to your health, hormone levels or test results. This is classed as special category data under UK data protection law.

We only process this information where we have a lawful basis and an additional condition for processing special category data.

We use this information only for the purposes of providing the testing service, delivering results, managing customer support, meeting legal obligations and protecting the integrity and safety of the service.

We do not use your health data for unrelated marketing purposes.

6. Who we share your information with

We may share your personal information with trusted third parties where necessary to provide our service.

This may include:

• laboratory testing providers
• payment processors
• website hosting providers
• ecommerce platforms
• delivery and fulfilment providers
• customer support tools
• email marketing platforms
• analytics and website improvement providers, including Microsoft Clarity, where consent has been given
• advertising platforms, where consent has been given
• professional advisers, such as accountants or legal advisers
• regulators, authorities or law enforcement where legally required

We do not sell your personal information.

We only share the information needed for the relevant purpose and expect our service providers to protect your data appropriately.

7. Laboratories and test results

Your sample may be analysed by a third-party laboratory.

The laboratory may receive information needed to process the sample and return results. This may include sample identifiers, test type, relevant order details and information required for accurate processing.

GYMLAB123 and the laboratory work together to ensure that your sample and results are handled securely and matched correctly.

Where the laboratory acts as a separate data controller, it will be responsible for how it handles personal data under its own privacy obligations.

8. Payments

Payments are processed securely by our payment provider Stripe.

We do not store your full payment card details. Your payment provider may process your card details, billing details and transaction information in accordance with its own privacy policy and security requirements.

9. Marketing

We may send you marketing communications if you have opted in or where the law allows us to do so.

Marketing may include:

• product updates
• discounts and offers
• gym partner promotions
• educational content
• service updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at info@gymlab123.co.uk.

We will not send you marketing messages based on your health data or test results.

10. Cookies, Microsoft Clarity and tracking technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• make the website work properly
• remember your preferences
• understand how visitors use the website
• measure marketing performance
• improve user experience
• support advertising and retargeting, where consent has been given

Some cookies are essential for the website to function. Others, such as analytics, performance or advertising cookies, will only be used where required consent has been obtained.

We use Microsoft Clarity to help us understand how visitors interact with our website. Clarity provides tools such as heatmaps and session recordings, which help us see how users navigate pages, where they click, how far they scroll and where they may experience difficulty.

Microsoft Clarity may collect website interaction data, device information, browser information, approximate location, clicks, scrolls, page views and session recordings. We use this information to improve the website, content, design and ordering journey.

Microsoft may process this information in accordance with its own privacy terms. Where required, Microsoft Clarity will only be used after you have accepted analytics or performance cookies through our cookie banner.

You can manage your cookie preferences through our cookie banner or browser settings.

For more information, please see our Cookie Policy.

11. How long we keep your information

We only keep personal information for as long as necessary for the purposes it was collected.

Retention periods may depend on:

• the type of data
• the reason it was collected
• legal, tax or accounting requirements
• laboratory and clinical record requirements
• customer service needs
• dispute or complaint handling

As a guide:

• order and transaction records may be kept for up to 6 years for tax and accounting purposes
• customer service records may be kept for up to 2 years
• marketing data will be kept until you unsubscribe or withdraw consent
• test result and health-related data will be kept for 5 years unless a longer period is required by law or service standards
• analytics and website interaction data will be kept in line with the settings and retention periods of the relevant analytics provider, unless deleted or anonymised sooner

When information is no longer needed, we will delete it securely or anonymise it.

12. How we protect your information

We take appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include:

• secure website systems
• restricted access to personal data
• password protection
• secure payment processing
• appropriate contracts with service providers
• staff access controls
• data minimisation
• regular review of data handling practices

However, no online system is completely risk-free. If we become aware of a data security issue that affects your rights or freedoms, we will take appropriate action and notify you or the relevant regulator where required.

13. International transfers

Some of our service providers may process personal information outside the UK.

Where this happens, we will take steps to ensure your information is protected in line with applicable data protection law. This may include using recognised safeguards such as adequacy regulations or approved contractual protections.

14. Your rights

Under UK data protection law, you have rights over your personal information.

Depending on the circumstances, you may have the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information
• ask us to restrict how we use your information
• object to certain types of processing
• request a copy of your data in a portable format
• withdraw consent where we rely on consent
• complain to the Information Commissioner's Office

To exercise your rights, contact us at info@gymlab123.co.uk.

We may need to verify your identity before responding to your request.

15. Medical disclaimer

GYMLAB123 provides at-home hormone testing and results information. We do not provide medical diagnosis, treatment or prescriptions.

Your test results should not replace medical advice. If your results are outside the expected range, or if you have symptoms or concerns about your health, you should speak to a qualified healthcare professional.

16. Children

GYMLAB123 is not intended for use by children.

You must be at least 18 years old to use our services or place an order, unless otherwise clearly stated and legally permitted.

17. Links to other websites

Our website may include links to third-party websites, such as payment providers, laboratory partners, social media platforms or partner gyms.

We are not responsible for the privacy practices or content of third-party websites. You should read their privacy policies before providing personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website. If we make significant changes, we may notify customers where appropriate.

19. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

• Gymlab123
• Email: info@gymlab123.co.uk
• Address: Gretton House, Waterside Court, Burton on Trent, DE14 2WQ