Terms & Conditions

1. Who We Are

GYMLAB123 provides at-home testosterone testing kits and educational content to help users monitor and optimise their health.

• Company Name: GYMLAB 123 is a trading name of Etabhealth Ltd.
• Registered Address: Gretton House, Waterside Court, Burton on Trent, DE14 2WQ
• Company Reg Number: 08019439
• Contact: support@gymlab123.co.uk

2. Eligibility

You must be 18 years or older to purchase or use our products and services.

By ordering from us, you confirm that:

• You are at least 18 years old
• You understand the risks and responsibilities involved in hormone testing
• You are not using our services for illegal or diagnostic purposes without medical supervision

3. Our Services

We provide:

• Home testosterone testing kits
• Online access to your test results
• Educational and informational content

Important:

We are not a medical service. The information and results provided are not a substitute for professional medical advice. Always consult with a licensed healthcare provider before making health decisions.

4. Orders & Payments

• All orders must be paid for in full at checkout. Payments are processed via secure third-party gateways.
• All prices are listed in GBP
• We reserve the right to change prices or discontinue products at any time
• You will receive a confirmation email once your order is placed

5. Delivery

• Kits are shipped within 5 business days
• Shipping times may vary depending on your location
• We are not responsible for delays caused by postal carriers or customs

6. Misuse of the Kit – Important Information

Gymlab123 testing kits are designed to provide accurate results only when the instructions are followed correctly. If any step is missed, altered, or completed incorrectly, this may lead to:

• No result
• An invalid or abnormal result
• The sample being rejected
• Delays or non‑return of the sample
• Gymlab123 cannot accept responsibility for results or outcomes affected by user error, misuse of the kit, or failure to follow the procedure exactly as outlined. Users are responsible for reading, understanding, and completing all steps before returning their sample.

7. Returns & Refunds

Due to the nature of health-related testing kits, we do not accept returns once a kit has been opened.

Refunds may be issued if:

• Your order is cancelled before shipment
• Your kit is damaged or faulty upon delivery (photo proof required)
• All returns costs paid by the client

For refund requests: support@gymlab123.co.uk

7. Contact

• support@gymlab123.co.uk
• GYMLAB 123 is a trading name of Etabhealth Ltd.
  Company No: 08019439, VAT No: 156 2683 93
  Gretton House, Waterside Court, Burton-on-Trent, DE14 2WQ.
  Company Name: GYMLAB123 is the trading arm of parent company Etab Health Ltd.
  Registered Address: Gretton House, Waterside Court, Burton on Trent, DE14 2WQ